The questions to ask before choosing your solution
Before installing a kiosk, a table QR code or a click & collect system, a few simple questions can help you avoid unpleasant surprises.
Is your current POS system compatible?
The first question to ask any provider: does the solution connect natively to your current POS system, or will you need to change systems to fully benefit from it?
"We almost signed with a solution that wasn't compatible with our POS system — luckily we checked beforehand."
What are the real costs, commission included?
Beyond the advertised subscription, check whether a commission applies to each sale, particularly for click & collect or delivery — a cost that can quickly exceed that of a fixed subscription.
- Native compatibility with your current POS system
- Whether or not commissions apply to sales
- Ease of training for your team
Who to contact in case of a problem?
Having a single point of contact for the POS system and all ordering channels means you won’t have to identify which provider is responsible for what if an issue arises.