How a hotel simplified its room service billing
A concrete illustration of what digital room charging changes day to day for a hotel with a restaurant and bar.
The situation before digitalisation
Previously, every room service order or bar consumption had to be noted manually and added to the guest’s bill at check-out, with a risk of it being forgotten or the amount being wrong.
"We sometimes found forgotten charges only when the guest was checking out."
The change brought by Xpos One room charging
Now, every order placed in the room or at the restaurant is added directly to the guest’s bill, connected to the unTill POS system and the hotel’s PMS.
- Every purchase automatically added to the bill
- Faster check-out, with no last-minute surprises
- A front desk team that saves time every day
A result visible from the very first weeks
Beyond the time saved, guest satisfaction also improves: billing transparency becomes a selling point rather than a source of friction at the end of the stay.