Why Service Speed Is Becoming a Deciding Factor for Customers
With quality being equal, more and more customers choose an establishment for the speed and smoothness of its service, whether dining in or for takeaway.
Waiting Time, an Underestimated Factor
A wait that feels long, even just a few minutes, can be enough to lose a customer to a faster establishment nearby, even when the quality of the food isn’t in question.
"Some customers come back specifically because they know they won't waste time here."
Reducing Wait Times Without Sacrificing Quality
Establishments equipped with an Xpos One self-order kiosk see an average 45% reduction in counter waiting time, without changing the way they cook.
- Less time spent waiting to order
- Orders that reach the kitchen faster and more accurately
- Service perceived as more professional
An Advantage That Builds Over Time
Faster service becomes something customers naturally share, helping build the establishment’s reputation over time.