The indicators to track to manage your hospitality business day to day
With several ordering channels active (dining room, kiosk, QR code, click & collect), it quickly becomes hard to know what’s really working without the right benchmarks.
Average spend per channel
Comparing average spend between the dining room, the kiosk, the QR code at the table and click & collect shows where customers spend the most, and where menu adjustments or highlighting can have a quick impact.
"We discovered that our QR code channel generated a higher average spend than the dining room, without even realising it."
Service time and peak periods
Tracking the time between order placement and preparation helps identify the slots where the kitchen is under pressure, and adjust organisation or click & collect promotion during those times.
- Average spend per ordering channel
- Distribution of orders over time
- Completed vs abandoned order rate
A centralised view thanks to a single till
When all channels feed into the same unTill till, these indicators become immediately visible, without having to cross-reference several different tools.