How a snack bar cut its wait time during peak hours
A concrete illustration of installing an order kiosk in a busy snack bar during the lunchtime rush.
The challenge of the midday rush
Between 12pm and 1:30pm, the queue at the counter could discourage customers in a hurry, who sometimes gave up ordering for lack of time.
"We saw customers leaving simply because the queue was too long."
The concrete impact of the order kiosk
With the kiosk installed at the entrance, customers place their order and pay independently while others are already being served, spreading the workload over time rather than concentrating it at the counter.
- Several customers ordering simultaneously, without getting in each other's way
- A counter that's no longer the only point of contact
- Orders sent directly and error-free to the kitchen
A direct impact on midday revenue
By capturing customers who would otherwise have given up because of the queue, the kiosk increased the number of orders processed during the busiest time of day.