How to smooth out kitchen workload without hiring more staff
Rush hours, at lunch or in the evening, put significant pressure on the kitchen. Part of this pressure can be absorbed through better organisation of ordering channels.
The problem of orders all arriving at the same time
Without regulation, takeaway and dine-in orders often arrive at the same time during peak hours, creating bottlenecks in the kitchen and delays that frustrate customers.
"The pickup time slots on click & collect have really changed how we manage the lunchtime rush."
Time slots and a centralised view to plan ahead
By offering pickup time slots on click & collect and centralising all orders on the unTill till, the kitchen can see the upcoming workload and organise accordingly.
- Pickup time slots to spread out takeaway orders
- Centralised view of all orders in the kitchen
- Fewer unanticipated simultaneous orders
A less pressured team
Better spread out over time, the workload becomes more predictable, which benefits both the quality of the dishes and the well-being of the kitchen team.